Bikersjersey.com is the trading name of Trou Trading Ltd Jersey
All parcels are sent out from Jersey either recorded delivery or Parcel Force, so all have a number to either track (with Parcel Force) or to let us know if an attempted delivery has been made (with Recorded Delivery).
Please check, prior to ordering, that the part you require is the correct part for your year and model, as an increasing amount of customers are ordering incorrect parts for their bikes and are suffering unnecessary restocking charges on incorrectly ordered parts. If you are unsure you are ordering the correct part, please contact us, preferably by e-mail.
Also please be aware of the following within our returns policy.
All goods MUST be returned in the same condition and packaging as they were despatched or they will be returned to you and no refund will be issued.
All sales by us are subject to stock availability. If items are or become unavailable then we will inform you by email if there is an alternative part applicable. In the event we are unable to fulfil a request for a certain item then we will offer a refund or credit for the item concerned. We guarantee that we will not sell or pass your data to a third party outside the Group, in the normal course of business, unless that third party requires the data to fulfil your order.
The customer is responsible for ordering the correct parts for the year and model of their bike, as incorrect orders will not be the responsibility of bikersjersey.com and cannot be returned expecting a full refund for mistakes made by the customer.
We are always happy to help find the correct part and part number (should you wish to call first) for the year and model of your bike, assuming that you have given the correct information relating to your bike (if you supply the correct VIN number we will find the year and model for you)
Should the goods incur a VAT payment by HM customs and you return the good to us for any reason, you must be made aware that you will not be able to claim back the VAT charged as we do not charge any VAT on goods bought from Jersey in the Channel Islands. We can’t refund what we have not charged. If the goods are no longer wanted and refused, they will incur a 40% re-stocking fee NO EXCEPTIONS.
Bikers Jersey Web Site- terms of usage
Bikers Jersey aims to provide up to date and accurate information on its web site. However there can be no guarantee as to the accuracy of the information on this site. Your data or information generated from the usage of our site may be transferred, sold or assigned to another third party as a result of a sale, transfer of business, merger, reorganisation, liquidation or change in control of Bikers Jersey.
Notification of defective items must be within 5 days of delivery NO EXCEPTIONS!
Buyer is responsible for all shipping and insurance charges if the item needs returning. No postage costs refunds, all postage costs are the responsibility of the customer and cannot be refunded.
Returns must have all original packaging and the item/s returned. Any found to be defective or damaged will be return to buyer at buyers expense.
All returns are subject to a 40% restocking fee.
We recommend that goods be returned by an insured means.
Cancelation of orders
Should you wish to cancel all or part of your order after we have ordered the item from KTM Europe, you will incur a 20% handling fee, no exceptions as we have to purchase all none stock items from KTM Europe prior to despatch.
Should you wish to cancel your order after we have posted the item/s to you (the buyer), you will have to ensure the safe return of the goods to us in the condition they were sent, via recorded delivery at your cost and also pay a 40% re-stocking fee.
Our return address is
All returns must be marked for the attention of Tony.
All returns must have a note inside with the reason for the return, the original order number or date when the item/s were ordered
Product images are for illustration purposes only and may differ from the actual product.
Reasonable efforts are taken to ensure the accuracy and integrity of information and related materials provided by KTM on this Web Site, but bikersjersey.com is not responsible for misprints, out-of-date information, technical or pricing inaccuracies, typographical or other errors appearing on this Web Site, Information and related materials are subject to change without notice. This Web Site and all information and related materials it contains are provided "AS IS." bikersjersey.com makes no representation or warranty whatsoever regarding the completeness, accuracy, or adequacy of, or the suitability, functionality, availability, or operation of this Web Site or the information or materials it contains. By using this Web Site, you assume the risk that the information and materials on this Web Site may be incomplete, inaccurate, out of date, or may not meet your needs and requirements.
Our prices include a built in administration fee of approximately 30%, this calculated individually in the price on lines on this website, the customer does not need to pay any extra at the checkout This is to cover the local processing of the order, collection/payment of VAT for HMRC and the UK Post Office handling fee.