• FAQs

How can you supply at a VAT free price, saving me money? Won't I have to pay on delivery/collection?

A: We do not charge VAT on sales in Jersey. When items are despatched to the UK the purchaser is responsible for paying the VAT and any other charges the customs place on the goods should it be intercepted when it arrives in the UK. Should you receive a bill from Customs, please pay the bill and send it to us for a full refund including the post office charge for collecting the VAT

Customers outside of the UK will be responsible for any sales tax/VAT

How long will it take for my goods to arrive?

All orders that we receive should be with you within 2 weeks if the parts are in stock, longer if we have to order from KTM but we will try to let you know an ETA. Most items will be insured and "trackable" and not withstanding restraints caused by post-office limitations, general acts of god, etc. we will deliver on time. European and the rest of the world, delivery can take up to 2 months as all goods have to go through customs prior to being forwarded on to destination.

How much will I have to pay for post and packaging

Normal charges to the UK are;

  • Under £50 = £4.95
  • £50 - £100 = £6.95
  • £100 - £250 = £12.95
  • £250 - £500 = £19.45
  • £500 - £650 = £23.45
  • Over £650 = Free

How much will I have to pay for post and packaging if I live outside the UK?

Normal shipping charge to the rest of the world except New Zealand (please email for postage costs to New Zealand)

  • Under £50 = £9.95
  • £50 - £100 = £12.95
  • £100 - £250 = £22.95
  • Over £250 = £37

I live outside of the UK, how much import duty will I be required to pay?

You will need to contact your country's authorities and enquire with them. In many countries we expect that you can still make a significant saving. 

What if the part is no longer available?

A: If a part is no longer available or has been superceeded, we will inform you the moment we find out and advise you of the new part number, or if we can't get the required part for you your account will be credited and we will inform you via email.

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